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FAQ

FAQ

  1. How do I use my Quest Pass code?

    Activate your travel Quest Pass code to create an account. Search 1,000,000 properties around the world. Savings are displayed with each search result. Results with the greatest savings are displayed first. Place your reservation and the amount that you save will be deducted from your Quest Dollars Balance.

  2. Do I have to use my Quest Dollars Balance on one reservation?

    No. The travel savings is flexible and permits you to use your entire Quest Dollars Balance on a single or multiple reservations until your Quest Dollars Balance is empty. The amount that you may apply to each reservation is determined by the parameters of your search and the savings available through the hotels and resorts that you choose.

  3. Can I use the entire amount of my savings towards my reservation?

    Yes, if the amount of savings for the selected hotel or resort is equal to the amount of your Quest Dollars Balance, the entire amount will be applied to your reservation automatically.

  4. Can I combine multiple codes for additional savings?

    Yes. You may add multiple codes to your account for additional savings and a larger savings bank.

  5. Is there a minimum stay required?

    No. There is no minimum stay required. You can stay for a minimum of 1 night or the maximum nights allowed for that hotel.

  6. What hotels and resorts are available in the Quest club?

    With over 1,000,000 properties available through the Quest club, you will find familiar brands and hotels around the world.

  7. Can I change or cancel my reservation? Is my reservation refundable?

    Reservations booked on the website cannot be changed or modified once booked, but may be cancelled per the terms and conditions. Cancellation policies will vary depending on the hotel or resort you selected. Cancelled reservations may incur a cancellation fee.

  8. Can I give my Quest Pass code to a friend or family member?

    Yes. A non-activated Quest Pass code is fully transferable. Once activated, an Quest Pass code cannot be transferred and personal information cannot be changed. The person activating the Quest Pass code must be the person traveling or using the service.

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